Experiences

 

Experiences

 

A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible.

Simon Sinek


 

LinkedIn

 

Feb 2015 – Sept 2015

Sr. Product Specialist

Excelled in identifying process improvements to integrate late-stage changes during product release cycles.

Effective in managing global media channels and conversations. Diverse experience working cohesively with development-to-operations.

Promoted to new senior project role at the request of upper-management, were I was trusted with designing new KB material and train mobile specialist & customer advocates.

 

SlideShare

 

Feb 2014 – Feb 2015

Sr. Product Specialist
Large-scale ownership supporting 60 million global users, 266 high-profile Enterprise clients social media presence & research, and mobile.

Cross-platform technical lead for client-side issues in a agile work environment.

Launched company’s first Android and iOS app. Business representative to c-level & VP’s of LinkedIn marketing and sales verticals in support of corporate re-branding.

Designed & managed company-wide portal to fill knowledge gap and help identify new web presence & opportunities.

Effective in managing global media channels and conversations. Diverse experience working cohesively with development-to-operations.

 

Google

 

July 2012 – Sep 2013

Technical Support Engineer

Original team member and technical lead for new music product launch from internal beta, to production, to commercial service.

Mentored new hires and authored well-defined new product definitions, new employee responsibilities, ticketing knowledge-base solutions.

Recognized for ability in ‘adding structure to chaos’ through 4 new product launches in 1 year, including original chromebook, chromecast,, and android market – google play.

 

Gulati Financial

 

June 2010    – July 2012

IT Consultant

Applied background of financial IT BS to develop self-sustaining office operations. Trimmed operating cost re-negotiating vendor contracts.

Drove intelligent growth introducing several CRM upgrades interlocking relationship expansion activities.

Finely-tuned CRM folder archiving method to growing volume of semi-structured document libraries.

 

E&J Gallo Winery

 

April 2008 – May 2009

Technical Support Engineer

Top-performing technical expert promoted to F/T during company-wide PC migration project.

Excellent time-management skills and companies highest ever P1 support during first month of hiring.

Independently managed IT OPS for corporate, lab, and R&D buildings.

 

Bank of the West

 

Oct 2007 – Jun 2008

Finance Compliance & Distributed Security Administrator

Co-managed full design and day-to-day SOX compliance program with VP, Internal Controls and Compliance of bank-wide self-assessment testing.

Support and educated upper-management with quarterly reporting in bank-wide risk control tracking system.

Implemented and monitored an IT auditable data security control access program to key financial systems.


 

Past Roles & Contracts

 

Full-Time

Kinko’s Copies + Oakwood Housing + iPrint.com + Faultline Brewing + Fog City Diner

Contract / Projects

International Incubator  + ATMI + Nyden + ME FOX + Bell Sports + Credit Suisse First Boston + Granite Construction + Silicon Graphic (SGI) + RR Donnelly Financial + Mountain View Community Service Agency + CPP, Inc + Quinstreet + Bank of America + Alaris Medical Devices + County Bank + Register of Voters

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